Why?

Why do people call me before 9am, to tell me information that I asked for over e-mail and then tell me that they are e-mailing me? Especially when they've been here before! It just doesn't make sense to me. I mean this group is an hour a head in time zone but still. People need to think. I hate all the rough first impressions in this job. It makes it hard to love them when they first show up. Oh yeah, this group is coming in at 11pm on Sat. night!